Field Service Technician

Transcend Broadband is a Broadband Internet and Telephone services company. We provide our broadband services to business and residential customers alike. Our telecommunications industry veterans founded the business on three principals:

    1. Delivering Value
    2. Providing exceptional customer service
    3. Creating flexible products to fit customer needs

Value:

The Transcend Broadband team has been around long enough to know it really doesn't cost as much as the other guys want you to believe to provide quality service...so we deliver the savings to to the customer.

Description:

We are seeking Field Service Technician who will install wireless antennas and routers for data and telephone users. Climb rooftops to install wireless equipment. Terminate Cat5e cable with RJ45 connectors. And troubleshoot problems.

Responsibilities will include but not limited to:

• Responsible for installing, relocating, disconnecting, and troubleshooting, high speed internet and digital telephone services and equipment.
• Respond to customer requests and answer customer questions in a professional, courteous and effective manner.
• Perform installation of all Cat5e wiring for the use of high speed internet and digital telephone services.
• Complete disconnects and collect company equipment from disconnecting customers.
• Keep all customers informed of your expected arrival time and/or coordinate with supervisor for assistance when needed.
• Safely operate and properly maintain tools, equipment and vehicles.
• Accurately maintain work orders and other related documentation in accordance with company and departmental policies.
• Organize, maintain and stock vehicle with the proper equipment in order to perform the required duties. Obey all traffic laws. Inspect and report vehicle safety hazards. Keep vehicle inventory neat and organized.
• Report all property damage, injuries, customer complaints and other potential problems and unusual occurrences promptly to a supervisor.
• Perform all work as necessary to conform to quality control guidelines (includes compliance with regulations such as OSHA, FCC, etc.) and in accordance with company policies and procedures.
• Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.

Requirements:

• Requires a high school diploma or equivalent.
• Basic computer skills desired.
• Good problem-solving, record-keeping and organizational skills desirable.
• Must be able to complete paperwork, read work orders and road maps.
• Good communication skills, customer relations skills and ability to educate customers.
• Ability to use common hand tools: electric drills, wrenches, screwdrivers, etc.
• Excellent time management skills.
• Must have good driving record.
• Work outdoors in all types of weather.
• Ability to comply with all Company implemented procedures.
• Ability to demonstrate courtesy, composure and patience to ensure good customer relations.
• Knowledge of Cable/Satellite TV type installations beneficial.
• Work overtime and Saturdays.
• Good grooming and dress standards.
• Suitable customer service attitude.

Physical Demands:

• Frequently required to sit, stand, climb, stoop, kneel, crouch, crawl, grasp, reach, push, pull, bend at the knee & waist and walk.
• Required to safely and efficiently use hand tools and to lift and handle ladders weighing up to 75 lbs for first and second story work.
• Ability to carry, climb and operate extension ladder safely (up to 32ft high).
• Must be physically able to work in adverse weather conditions and confined spaces (attic, crawl spaces, etc.).

Please submit your resume to:
Jason Schwartz
Jason@transcendbroadband.com